If a ticket type allows refunds (set in its Transfer & Refund Policy), attendees can request a refund. Those requests land on the Refund Requests page for your review — you stay in control of what's actually refunded.
Gate3 min read
Processing Refund Requests
Review and approve attendee refund requests, processed through Stripe.
1
Where Refund Requests Come From
2
The Refund Queue
From the Gate landing page, click Refund Requests. Each request shows the registrant's name and a status (pending, approved, or denied), their email and ticket type, the refund amount, any fee percentage, the date requested, and the attendee's stated reason.
Screenshot: Refund requests queue
3
Approving or Denying
On a pending request you can Approve or Deny. Approving processes the refund through Stripe and cancels the registration in one step, freeing the ticket spot. Denying simply closes the request.
Important
Approving a refund is processed through Stripe and cancels the registration. Refunds typically take 5–10 business days to reach the attendee's bank, depending on their card issuer.