The New Passport event dropdown only lists events that are already in the Series. If it's empty, the Series has no events yet. Open the Series, go to its events screen, and add at least two — then they'll appear in the dropdown.
Gate4 min read
Series & Passports: troubleshooting & FAQ
The empty dropdown, storefront no-shows, Stripe, and the questions that come up most.
1
No events show up when I create a Passport
Pro tip
This is the most common snag. A Passport bundles tickets, so it needs two or more events in the Series first.
2
An event isn't in the list to add
Only events in the same organization as the Series can be added, and each event you bundle needs at least one ticket type. If the event doesn't exist yet, use + Create new event from the events screen, give it a ticket tier, then add it.
3
My Passport isn't on the storefront
Check two things: the Passport's status is Active (Draft and Paused stay hidden), and the Series' Passports section is toggled on in the details form.
4
Common questions
- Can a Passport cover just one event? No — a Passport needs at least two events. For a single event, use a normal ticket type.
- Can I change what a Passport includes after publishing? Yes. Editing a Passport rewrites its included tickets, so re-check the event/tier rows after any change.
- Why did my old /event-groups link change? Event Groups were renamed to Series. Old links redirect automatically to the new /series address.