From the Orders tab, open an order and choose Refund, then confirm. Gythr refunds the buyer through Stripe and automatically returns the items to your stock so they're available again. The order moves to a Refunded status.
Shop5 min read
Refunds & Marketplace Fees
Issue refunds that put stock back automatically, see what's been refunded at a glance, and understand the marketplace fee.
1
Issuing a Refund
Pro tip
Refunding restocks inventory for you — there's no separate step to add the units back.
2
Refunds on Combined Ticket + Merch Orders
When merch was bought during registration, the ticket and the merch shared one payment. Refunding the merch order refunds only the merch amount — the attendee's ticket stays fully intact and paid. The two are handled independently: refunding merch never cancels the registration, and refunding or transferring a ticket never touches a linked merch pre-order.
Important
Refunds are issued for the full merch order. There isn't a per-item partial refund within a single merch order in this version.
3
Seeing What's Been Refunded
The Orders tab shows a refund summary — the number of refunded orders and the total dollars refunded — so you can reconcile at a glance. Use the Refunded filter pill to see the full list with amounts and dates.
4
The Marketplace Fee
Gythr charges a small marketplace fee on each merch sale — the standard rate is 3% (custom plans may differ). On top of that, Stripe charges its usual card-processing fee. The remainder is paid out to your connected Stripe account. You'll see the exact fee and your estimated payout per item right in the product form as you set a price.
When you refund an order, the buyer is made whole and the marketplace fee on that sale is returned too — Gythr doesn't keep a fee on a refunded sale.
Pro tip
Merch payouts use the same connected Stripe account as your ticket sales — set up once in Gate, and Shop is ready to pay out.