Connecting Stripe for Payments

Gythr uses Stripe for all payment processing. Stripe is a trusted, PCI-compliant payment platform used by millions of businesses worldwide. When an attendee buys a ticket, they check out through Stripe's secure hosted page — Gythr never sees or stores credit card numbers.

If you don't have a Stripe account yet:

1. Go to stripe.com and click Start now
2. Complete the onboarding — you'll need your business details, bank account for payouts, and identity verification
3. Once verified, you'll have access to your Stripe Dashboard with API keys

Stripe onboarding typically takes a few minutes, though bank verification can take 1-2 business days.

Once your Stripe account is active, connect it to Gythr through your organization settings. Gythr needs your Stripe account to create checkout sessions and process payments for your events.

The connection is per-organization — all events under your organization use the same Stripe account.

With Stripe connected, go to Gate → Ticket Types and create a ticket with a price greater than $0. That's it — Gythr automatically enables the Stripe checkout flow for any ticket with a price.

On the public event page, paid tickets show a "Buy Ticket" button with the price. The registration form shows "Continue to Payment" as the submit action.

Here's what happens when someone buys a paid ticket:

1. The attendee fills out the registration form and clicks Continue to Payment
2. They're redirected to Stripe Checkout — a secure, Stripe-hosted payment page
3. After successful payment, they're redirected back to Gythr's success page
4. Gythr receives a webhook from Stripe confirming the payment
5. The registration is created, the ticket quantity is decremented, and a confirmation email with a QR code is sent

No registration is created until payment succeeds. If the attendee abandons checkout, nothing happens — no registration, no charge.

To refund a paid registration:

1. Cancel the registration in Gate — this sets the status to Cancelled
2. Process the refund through your Stripe Dashboard
3. Stripe handles the actual money transfer back to the attendee's card

Refund processing times depend on the attendee's bank, typically 5-10 business days.